Website: https://hygienelab.ae
1. Introduction
HygieneLab (“HygieneLab”, “we”, “us” or “our”) respects your privacy and is committed to handling personal data responsibly. This Privacy Policy explains how personal data may be collected, used, stored, disclosed and protected when you visit https://hygienelab.ae (the “Website”), contact us, or use features made available through the Website.
This policy should be read together with any notices shown when you provide information to us. It applies to the Website and related communications covered by those notices. If a separate notice applies to a particular service or transaction, that notice will also apply.
2. Who We Are and How to Contact Us
The Website is https://hygienelab.ae. The organisation responsible for the relevant personal data is Hygienelab, operated by Hygienelab Disinfection & Sterilisation Services, Business Bay. Dubai, UAE.
For privacy questions or requests, contact us at support@hygienelab.ae or Business Bay. Dubai. UAE. Please do not include sensitive information in a general enquiry unless it is necessary.
3. Personal Data We May Collect
Depending on how you interact with the Website, we may collect the following categories of information:
Contact and enquiry information, such as your name, email address, telephone number, company name and the contents of messages you send us.
Account information, if account registration is enabled, such as your username, account credentials stored in an appropriately protected form, and profile details.
Comments and user-submitted content, including the information entered in comment forms and any media you choose to upload.
Technical and usage information, such as IP address, browser type and version, device information, pages visited, referral information, and dates and times of access.
Cookie and preference information, as described in the Cookies section below.
Information needed to respond to a request, provide a service, maintain Website security, or meet a legal obligation.
Please provide only information that is relevant to your enquiry. If you submit information about another person, you should have an appropriate basis to do so and inform that person where required.
4. How We Use Personal Data
We may use personal data, as appropriate and permitted by applicable law, to:
respond to questions, contact-form submissions and other requests;
operate, maintain and administer the Website and any account features;
publish and moderate comments or other content you submit;
protect the Website, detect spam, investigate misuse and prevent fraud or security incidents;
understand Website performance and usage, where analytics are enabled;
send service-related communications and, where permitted and with any required consent, marketing communications;
comply with legal obligations and establish, exercise or defend legal claims.
Where required by applicable law, we will identify an appropriate legal basis for processing, such as your consent, steps taken at your request, performance of a contract, compliance with a legal obligation, or our legitimate interests where those interests are not overridden by your rights.
5. Comments, Gravatar and Media Uploads
If comments are enabled and you leave a comment, we collect the information displayed in the comment form, together with your IP address and browser user-agent string to help detect spam. An anonymised string (hash) created from your email address may be provided to Gravatar to check whether you use that service. Gravatar’s privacy policy is available at https://automattic.com/privacy/. After a comment is approved, your profile picture may be visible publicly alongside your comment, depending on your Gravatar settings.
If you upload images to the Website, avoid including embedded location data (such as EXIF GPS data) unless you intend to share it. Other visitors may be able to download images and extract embedded information.
6. Contact Forms and Enquiries
If you contact us through a form, email address or other channel, we use the information you provide to respond to your enquiry, follow up where necessary, and keep appropriate business records. Please confirm which form provider, customer-management system or messaging service is used, if any, and update this section if that service collects additional information.
We will not use enquiry information for unrelated marketing purposes unless permitted by applicable law and, where required, you have given consent.
7. Cookies and Similar Technologies
The Website may use cookies and similar technologies to operate its features, remember preferences, maintain security, and—if enabled—measure usage or support embedded content. Cookies may be session-based (deleted when you close your browser) or persistent (remaining for a set period).
The Website’s current content-management system may set cookies when visitors comment, log in, choose display preferences, or edit/publish content. For example, comment-detail cookies may last up to one year; a temporary login-page cookie may be removed when the browser closes; login cookies may last two days, or two weeks when “Remember Me” is selected; display-option cookies may last up to one year; and an editing-related cookie may expire after one day. Actual cookies depend on the features enabled on the Website.
Where required, non-essential cookies or similar technologies will be used only after the relevant consent has been obtained. You may also be able to manage cookies through your browser settings. Blocking certain cookies may affect Website functionality. Add a cookie banner or preference tool if analytics, advertising or other non-essential cookies are used.
8. Analytics
Analytics tools may collect information about how visitors use the website, such as pages viewed, time spent, device/browser information and approximate location inferred from technical data.
9. Embedded Content and Third-Party Services
Pages may contain embedded content or links from third-party websites, such as videos, images or articles.
Embedded content may behave as though you visited the third-party website directly. Those providers may collect information about you, use cookies or other tracking technologies, and monitor your interaction, particularly if you are logged in to their service. Their own privacy policies apply to their services.
We may also use service providers to host the Website, provide security or spam detection, process enquiries, deliver communications, or provide other technical support. We should identify material providers in a separate list or cookie notice where appropriate.
10. When We Share Personal Data
We may disclose personal data to service providers who help operate the Website or provide requested services; to third-party services you choose to interact with; and to public authorities, regulators, courts or other parties where disclosure is required by law or is necessary to protect rights, safety or security. We may also disclose information in connection with a business reorganisation, subject to appropriate safeguards.
If a password reset is requested, the requesting user’s IP address may be included in the reset email. Visitor comments may be checked by an automated spam-detection service. The Website owner should confirm the actual providers and recipients before publishing this policy.
11. International Transfers
Personal data may be processed or stored in countries other than the country where you are located, depending on the location of our hosting provider and other service providers. Where applicable law requires safeguards for an international transfer, we will take the required steps. Before publication, confirm the countries or regions in which relevant providers process or store data.
12. How Long We Keep Personal Data
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain records, resolve disputes, protect the Website and meet legal requirements. Retention periods depend on the type of information and the reason it was collected.
If comments are enabled, comments and their metadata may be retained indefinitely to recognise and automatically approve follow-up comments. For registered users, profile information may be retained while the account remains active and for a reasonable period afterwards where needed for security, recordkeeping or legal purposes. Confirm and document retention periods for enquiries, analytics, backups and any transaction records.
13. Data Security
We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Access should be limited to people and providers who need it for legitimate purposes.
14. Your Privacy Rights
Depending on applicable law and the circumstances, you may have rights to request access to personal data, receive a copy, correct inaccurate information, request deletion, object to or restrict certain processing, withdraw consent where processing relies on consent, or raise a complaint with a relevant regulator.
If you have an account or have left comments, you may request an export of personal data we hold about you, including information you provided. You may also request erasure. These rights are subject to applicable exceptions, including information we must retain for administrative, legal, security or other lawful purposes.
To make a request, contact support@hygienelab.ae. We may need to verify your identity before responding. We will handle requests within the time limits required by applicable law.
15. Children’s Privacy
The Website is not intended to collect personal data from children in circumstances where parental consent or other safeguards are required, unless the relevant requirements have been met. If you believe a child has provided personal data to us improperly, contact us so we can assess the request and take appropriate action.
16. Applicable Law
We will handle personal data in accordance with applicable data-protection and privacy laws. Depending on the organisation, its activities and the relevant jurisdiction, this may include applicable UAE personal data protection legislation and any applicable rules for relevant free zones or other jurisdictions. The Website owner should obtain legal advice to confirm which laws apply and adapt this section accordingly.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Website features or legal requirements. We will publish the updated version on this page and revise the “Last updated” date. Where required by law, we will provide additional notice or obtain consent.
18. Contact Information
For questions, concerns or requests relating to this Privacy Policy, contact:
Organisation: HygieneLab Disinfection & Sterilisation Services
Website: https://hygienelab.ae
Privacy email: support@hygienelab.ae
Postal address: Business Bay, Dubai. UAE
Last updated: 23/10/2026