General FAQs

What is hygienelab.ae?

How do I contact Hygienelab?

Do you supply your own cleaning materials?

What are the nationalities of your cleaning professionals?

Can I ask for more than one cleaning professional?

Can I book the same cleaning professional more than once?

Do you have male cleaning professionals?

Is it possible to have the cleaning done even if I am not at home?

Can you send cleaning professionals on Sundays?

Where do I get promotions and discounts?

Booking FAQs

How to book a home cleaning appointment?

How do I redeem a voucher code?

I forgot to add a special instruction. What should I do?

I booked the appointment with the wrong address, what should I do?

How do I reschedule my appointment?

How can I cancel my booking?

My cleaning professional is late. What should I do?

How can I rate my cleaning professional and provide feedback?

My cleaning professional did not show up. What should I do?

My professional damaged my furniture or missing items, what should I do?

Payment FAQs

What are my payment options?

Is my credit card information secured with this service?

Do your cleaning professionals bring card machines for payments?

Does your cleaning professional bring change to bills?

Can I get an invoice?

How will I receive my refund?