Hygienelab.ae is an online marketplace in the United Arab Emirates that connects professional and top-rated cleaning service providers with people looking for cleaning services. We are also currently operating in the United Kingdom. We believe that everyone has the right to find a trusted cleaner in few minutes, hassle-free! And all it takes is the followings:
- Specify your cleaning details
- Select the preferred date and time
- Enter your contact and address details.
- Pay via credit card or cash depending on your preference
- Enjoy your free time

You may contact our customer support team in two ways:
• Write to our Live Chat support, our team is available between 8am and 6pm. If you are trying to reach us outside this timeframe, our team will contact you as soon as they receive your Chat Request.
• Send your question to our official email address [email protected]. Our team will be responding to you as soon as possible.

If you prefer us to bring our cleaning materials, our crew member will come with Hygienelab Cleaning Kit containing the necessarymaterials, but if you have a specific request, you can drop us an email with instruction to [email protected]. Note: There will be an extra AED 10 per hour charge if you request the cleaning materials.

All of our cleaners are from the Philippines, All well-trained and trustworthy.

Yes. Booking for more cleaners to get the job done is easy. You can request up to two cleaners in total. Simply specify the number of professionals you need while booking the appointment. Or reach us on [email protected] for special request.

Busy and can’t be home during the cleaning session? Worry no more, as our trusted cleaners can get the job done even if you are not around.
Note:
• For a recurring service (weekly or bi-weekly), we recommend that you be present on the first appointment. This way, you can meet the professional, show us your home and explain what you expect from us.
• For one-time cleaning service, kindly let us know how our professional can access your home (e.g. leave the key under the mat, give the key to security, leave the door open, etc). You can also include special instructions while booking the appointment.

Hygienelab is available 6 days a week! We can send you a top-rated cleaner even on Sundays upon request.
Note: There will be an additional AED 5 on top of the hourly rates as we give overtime pay to our cleaners.

You can check the promotions on our social media page (Facebook & Instagram) or visit our website at www.hygienelab.ae and the Hygienelab App.

Booking an appointment online or via the app is easy. Just simply follow the steps below.
1. Visit www.Hygienelab.ae or use the App.
2. Click BOOK NOW then select Required Service.

You can enter your discount code in the last step of the checkout process under ADD Promotional CODE. After entering the promo code, click APPLY.

[email protected] or via our live chat support line.

Kindly reach us on our live chat support line or at [email protected]. Our customer care representatives will help you update your address immediately.

Managing your account online or via the app is now made easy. Just simply reach us at [email protected] to reschedule your appointment. Note that:
- 24+ Hours before the appointment = Free of Charge
- Less than 24 hours of the appointment = 50% of the booking value
- On the Spot Cancellation = 100% of the booking value

Managing your account online or via the app is now made easy. Just simply reach us at [email protected] to cancel your booking. Note that:
- 24+ Hours before the appointment = Free of Charge
- Less than 24 hours of the appointment = 50% of the booking value
- On the Spot Cancellation = 100% of the booking value

Hygienelab aims to provide the best experience to our clients and we understand how important your time is. If there will be a possible delay due to a traffic condition or for other reasons, we always reach our clients immediately ahead of time to set their expectations properly and to find options.
We also send a WhatsApp message to our customers to confirm if our cleaner already arrived to keep track of everything. However, in the unlikely event of a delay in the service, please do not hesitate to reach us immediately on our live chat support line or at [email protected]

We’d like to hear about your recent experience with Hygienelab. After the session, you will be receiving an email, SMS, or push notification via the app to ask for your feedback and to rate the cleaner’s performance.
You rate the cleaner on a scale of 1 to 5. Where 5 is being the highest. Please feel free to share your comments as this will help us improve our service.

We would like to apologize for the inconvenience. Hygienelab aims to provide the best experience to our clients - from booking the appointment to the cleaning service itself. However, in the unlikely event of us missing your service, please immediately notify and reach us at [email protected] or via our live chat support.Our case specialist will immediately reach out to you for a resolution.

We apologize for the inconvenience. Hygienelab aims to provide the best quality experience to our clients. We made sure that all our cleaning professionals were well-trained. However, in the unlikely event of not meeting your expectations, please immediately notify us within 24 hours. You can reach us at [email protected]. Note: Kindly send photos of the damaged item as evidence and for investigation purposes.Our specialists will investigate the issue and will reach out to you within 24 hours.

Hygienelab offers three payment methods:
• Cash
• Credit card
We accept Visa and Mastercard.
We will send a payment request to your bank and your card will be automatically charged once the service has been completed.Your credit card information is safe as we are using one of the most secured payment gateways.

Yes! Your credit card information is safe as we are using one of the most Secure payment gatewaysSSL.

No. We recommend you to please provide the exact amount of cash payment to them. You can also opt to pay via card while booking your appointment.

Unfortunately, our cleaners do not bring change to the bills. We recommend you to please provide the exact amount of cash payment to them.

Yes, you can. The service team will be sending you the invoice to your email address. To request, kindly reach us at [email protected].

Upon the cancellation of any service, you will have two options:
• Get a refund directly to your bank account within 7 to 10 business days depending on the bank policy.
• Get a refund as a Hygienelab credit which will reflect on the spot right after the cancellation. Credit will be valid for 60 days from the date of the cancellation.
As Hygienelab we authorize the booking amount from your bank and only charge it after the session is completed. This applies to all appointments that are future dated less than 7 days from the moment of appointment creation time. If the booking is cancelled before the appointment start time, depending on the time of cancellation, either cancellation fees will apply or a full refund will be credited to you.